Terms & Conditions of Service

1. Operator & Booking Contract

All private hire bookings are accepted by Premier Taxis Salisbury as the principal licensed operator in accordance with UK Private Hire Vehicle (PHV) legislation and Wiltshire Council licensing conditions. The contract for any booking is formed between the passenger and Premier Taxis Salisbury. All assigned drivers are licensed by Wiltshire Council and operate under our operator dispatch framework.

2. Fares, Wiltshire Council Matrix & Voluntary Driver Discounts

Fares for standard metered journeys are calculated strictly using the official Wiltshire Council Table of Fares across Tariffs 1 to 5 based on pickup time, passenger headcount, day of week, public bank holidays, and distance.

Voluntary Driver Discount Rule: Under UK Hackney Carriage & Private Hire regulations, Wiltshire Council rates represent the legal MAXIMUM fare permitted. Co-operative drivers are legally entitled and permitted to voluntarily offer lower agreed fares or custom discounts below the official maximum table at their discretion.

3. Airport Transfers, Terminal Fees & Flight Delays

• Terminal Drop-off & Pick-up Charges: Stated airport and cruise dock fares cover vehicle transit to/from terminal areas but exclude official airport terminal drop-off or barrier pick-up fees (typically £5.00–£10.00 charged directly by airport authorities).
• Flight Tracking & Delay Responsibility: Passengers must supply accurate flight or vessel numbers during booking. Drivers monitor live arrival times. Where flight delays exceed 30 minutes, additional waiting time and official airport car parking fees incurred by the driver will be added to the final account.

4. Ride-Sharing Split Fares & Separate Return Billing

• Upfront Low Entry Rate & Deferred Top-Up: When opting into Ride-Sharing, passengers pay a low minimum entry rate upfront based on a full vehicle. If fewer passengers join the vehicle, the remaining balance up to standard solo fare is completed upon trip end.
• Separate Return Journey Billing: Outbound and return transfers are calculated and billed as separate individual journeys based on passenger headcount at the departure window time. Passengers are encouraged to align return time slots using our Ride-Share Calendar.

5. Vehicle Capacity & Luggage Policy

Each vehicle class (Saloon: max 4 pax, MPV: max 6 pax) operates strictly within legal passenger limits set by Wiltshire Council. Suitcase capacity is limited when travelling at maximum passenger headcount. Excess large luggage must be stored with city centre luggage partners prior to pickup.

6. Upfront Payment Guarantee & 3-Tier Cancellation Policy

• Upfront Payment Guarantee: All bookings require card pre-authorization or payment upfront to guarantee driver dispatch and slot availability.
• Tier 1 — Early Cancellation (> 1 Hour Before Pickup): Cancellations made more than 1 hour prior to scheduled pickup receive a 100% full refund (minus card gateway processing fees).
• Tier 2 — Pre-Dispatch / Short Notice Cancellation (< 1 Hour Before Pickup): Cancellations made within 1 hour of pickup where the driver has reserved the slot but has not yet started driving incur a 50% goodwill fee (50% refund issued) to compensate for reserved schedule time.
• Tier 3 — Driver En Route / Out-of-Town No-Show: For pickups originating out-of-town (Stonehenge VC, Airports, rural Wiltshire), if the driver has already accepted and dispatched towards the pickup point, a 100% fee (0% refund) applies to cover incurred travel time, mileage, and fuel.
• Shared Vehicle No-Show Protection: If a co-riding group fails to show up for a shared journey, the no-show group forfeits their cancellation fee, while the remaining travelling group's fare adjusts to their actual passenger count rate (guaranteed never to exceed standard solo fare cap).

7. GDPR & Data Protection

Client personal data (name, email, phone number, flight details) is collected solely for fulfilling transport dispatches and safety compliance under UK GDPR regulations. Data is held securely and never sold or shared with external third parties.